RIGHT OF CANCELLATION AND RETURNS

Right of withdrawal
At www.smaglos.com, we grant a 14-day right of withdrawal, effective from the date of receipt. Requests for withdrawal must be notified to Butik Smagløs no later than 14 days after receipt of the order and must reach us no later than 14 days after we are informed of the withdrawal.

IMPORTANT: If the deadline expires on a public holiday, Sunday or Monday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

Certain goods are not covered by the right of withdrawal, for example edible products.

Return
All you have to do is notify Butik Smagløs about it by email: butik@smaglos.com. You must enclose a copy of the order confirmation/invoice when returning.

NOTE!! Shipping costs as a result of cancellation are at the buyer's expense. This also applies to purchases over DKK 799, as you as the buyer have received free shipping when the order is shipped to you. The free shipping for purchases over DKK 799 does NOT apply if the order is returned!!!

Returns must be made via shipping company GLS or Post Nord. Return packages must be delivered by courier.

All returns must be sent to the address below:

Shop Tasteless
Gothersgade 35
7000 Fredericia

NOTE! When returning shoe boxes, they must be packed properly when returned. Shoe boxes may not be used as shipping boxes. You are responsible for the package until Butik Smagløs receives it. Therefore, it is a good idea to save the postal receipt and any track and trace number. This allows the package to be tracked if there is a delay or failure of packages.

Packages sent by cash on delivery will not be accepted.

Returns in physical store
An item purchased on the webshop can be returned to our physical store, Gothersgade 35, 7000 Fredericia. Remember to bring your invoice/order confirmation.

Exchange
If you wish to exchange an item for a different size, please notify us at butik@smaglos.com. Then return the item and place a new order via the webshop. When we receive the returned item, the money will be transferred to your account. Remember to enclose the invoice/order confirmation when returning.

Refund
When we receive the returned item, we will check it and you will be refunded the amount you paid to us for the purchase. The amount will always be refunded to the same payment method that you used to pay for the purchase. According to consumer regulations, the amount must be refunded within 14 days of receipt of the item. At Butik Smagløs, the money is generally refunded after receipt of the returned item.

Please note that you may lose the purchase amount in whole or in part if the value of the item is impaired by the following:

• The item has been put into use

• Sticker or label is missing or has been removed completely or partially.

• The item(s) were damaged while you were responsible.

• Mishandling of the goods, which was not necessary for you to determine the nature, characteristics and functioning of the goods.

• You have not followed the restrictions on the right of withdrawal.

We reserve the right, after an assessment in each case, to reduce the refund or to waive the refund altogether. You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Questions about returns
If you have any questions, please contact butik@smaglos.com or call 23280333 (Monday - Friday 9:00-18:00)